Return policy

Return & Refund Policy – Pop Iconz

 

Thank you for shopping at Pop Iconz!
We want you to be completely satisfied with your purchase. If you’re not happy with your order, please review our return and refund policy below.

If you have any questions, contact us at popiconz@support.com.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in its original packaging (including tags, boxes, or protective seals)

  • Be returned within 14 days of delivery

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain types of products cannot be returned, including:

  • Clearance or sale items

  • Limited-edition or collectible items

  • Gift cards

  • Digital downloads

If an item is marked “Final Sale”, it cannot be returned or exchanged.

3. Return Process

  1. Email us at popiconz@support.com with your order number and reason for return.

  2. Wait for confirmation and return instructions.

  3. Package your item securely and ship it back using the provided address.

You are responsible for the return shipping costs, unless the return is due to our mistake (e.g., wrong or defective item).

4. Damaged or Defective Items

If you received a damaged, defective, or incorrect product, please contact us within 7 days of delivery at popiconz@support.com with:

  • A clear photo of the damaged item

  • Your order number
    We’ll replace the item or issue a refund as soon as possible.

5. Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Shipping costs are non-refundable.

  • We are not responsible for lost or damaged return shipments.

6. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item, email us at popiconz@support.com before returning it.

7. Cancellations

Orders can be canceled within 12 hours of purchase, as long as they haven’t been shipped.
Once an order is shipped, it cannot be canceled — you’ll need to follow the return process above.